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In this episode...
Jeff just closed the sale of Keystone Bank to Third Coast Bank (NYSE: TCBX) in January 2026. Days before this recording, he sat in a Federal Reserve banker roundtable and told the room something that should concern every private equity firm, fund administrator, and CFO moving large amounts of money: the big banks have deliberately architected their systems to push fraud liability downstream — to community banks, to businesses, and ultimately to you. And the callback procedure everyone relies on? Voice cloning just killed it.
This is one of the most candid conversations we've had on this show. Jeff holds nothing back.In this episode:
— Why the big banks won't pick up the phone when you need to validate a recipient account
— The $64M wire story that illustrates exactly what's broken
— How fraud is up 33% year over year
— and why only 12% of it gets reported
— Why "your voice is your password" went from innovation to liability in two years
— What Jeff told the Federal Reserve about 6lock
— How hiring for fit (not for need) made Keystone more profitable faster than Pioneer
— What Jeff would do differently if he started a bank today
Chapters
00:00 Cold Open
01:00 Introduction
02:48 The Build, The Sale, and Doing It Twice
06:39 Community Banking vs. The Big Banks
19:04 Talent: Hire for Fit, Not for Need
27:44 The Banker's Inside View: Wire Fraud Is a Feature, Not a Bug
44:23 Identity Is the Answer
51:27 If You Were Starting a Bank TodayConnect with Jeff Wilkinson:
- LinkedIn: https://www.linkedin.com/in/jeff-wilkinson...
- Banking on Community Podcast: @bankingoncommunitywithjeff
- Keystone Bank: https://www.keystone.bank/
- Third Coast Bank: https://www.thirdcoast.bank/
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